Smart customer portal for ArenA skybox users

Hutten Business Catering utilizes a customer portal to provide exceptional service to skybox users. The application has been thoroughly revamped by House of low-code.
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Challenge

Customers had no visibility into orders and invoices.

Solution

A revamped customer portal and an improved ordering process.

logo name
Challenge

Customers had no visibility into orders and invoices.

Solution

A revamped customer portal and an improved ordering process.

employees across five different markets
2000
weeks to deliver a minimum viable product
2
customer portal for a seamless ordering process
1
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Hutten's
IT challenge

As the catering partner of the Johan Cruijff ArenA, Hutten Business Catering provides a customer portal for skybox users to easily submit their catering preferences. To enhance customer satisfaction, Hutten aimed to further optimize the portal. One crucial requirement was to process orders directly within the application and automatically link them to the necessary procurement forms. This way, Hutten's customers could have visibility into their orders and invoices through the portal.

The solution

Hutten collaborated with House of low-code to revamp the customer portal and ordering process. Leveraging the power of the Novulo low-code platform, we built the new application in just two weeks. The enhancements implemented by House of low-code enable skybox users to place orders anytime, anywhere using their mobile devices. Additionally, the application promotes cross-selling by presenting offers for accompanying snacks and dishes.

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The result

With the revamped customer portal, Hutten has achieved further optimization of the ordering process. By empowering customers to input their own orders, errors and complaints have been minimized. Customers always have access to their orders and invoices, reducing the workload on Hutten's service department. Moreover, relevant offers are presented to customers, enhancing their culinary skybox experience. In short, the customer portal contributes to a higher level of service and enhances operational efficiency in various ways.

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Sustainable catering

The Johan Cruijff ArenA houses a variety of exclusive restaurants, sky lounges, and skyboxes, offering VIP and business catering services during football matches and events. Hutten and the Johan Cruijff ArenA have set a goal to achieve fully CO²-neutral VIP catering by 2024. Their plan includes the elimination of non-reusable packaging, the reuse of residual products, and waste reduction. The customer portal plays a significant role in supporting these sustainability efforts.

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Let’s move forward together

Every organization has its own unique processes that cannot be accommodated by off-the-shelf software solutions. That's why we specialize in developing tailor-made software that perfectly aligns with your business operations. With the power of low-code, we accelerate the development process, enabling your organization to work smarter and more efficiently.

"When our contact at Hutten went on vacation, we initiated the development process. And upon his return, we had completed it."

Tom Rupkemanaging consultantHouse of low-code.

The power of Novulo

Novulo is a low-code application composition platform that empowers you to develop flexible business applications. With over 2,500 industry-specific components, developers can easily assemble applications. The Novulo platform facilitates the rapid addition of new functionality, enhancing your organization's agility. You also benefit from robust integration capabilities and a low total cost of ownership.

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Want to have your own customer portal built by experts? Let's get in touch.

Ask us anything about the technology, pricing or implementation. Our experts are here to help.