A more efficient and faster returns process for Fetim

Manufacturer Fetim was utilizing a complex and outdated returns processing system. House of low-code developed an application to streamline and automate the returns process.
logo name

Tedious and slow returns processing across multiple systems.


An intelligent application that optimizes the returns process.

logo name

Tedious and slow returns processing across multiple systems.


An intelligent application that optimizes the returns process.

employees across 40 countries
application for efficient returns processing
FTEs saved on returns processing

IT challenge

Fetim specializes in the development and production of innovative home improvement products, including flooring, sanitary ware, and window decorations. With thousands of products being delivered to customers daily, a significant number of returns are received. However, the returns processing system was inefficient, requiring manual tracking across multiple systems. This resulted in difficulties and delays, leading to frustration among customer service staff and dissatisfied customers.

The solution

Using the low-code platform Betty Blocks, House of low-code developed an application that simplifies the returns process. Fetim employees can now efficiently process return requests through intuitive question sequences. The application automatically generates instructions for reimbursements and goods pick-up in the designated systems. Additionally, real-time status updates are readily available on a dashboard, enabling effective monitoring and control of the process.


Our approach

House of low-code is committed to creating applications that precisely meet our clients' requirements. That's why we utilize the SCRUM and OTAP methods for software development. SCRUM, an agile framework, empowers our multidisciplinary teams to deliver functional applications in short sprints, typically lasting from one to four weeks. This flexible approach allows us to seamlessly incorporate changes during the development process. Additionally, we employ the OTAP method to conduct thorough testing of the new software, ensuring its quality and reliability.


The result

The returns process has been automated using standardized rules, resulting in increased efficiency. The returns processing, finance, and warehouse departments now collaborate seamlessly. As a result, processing returns has become faster and easier, enabling Fetim to operate with a leaner team, reducing the number of full-time employees from 19 to just 9. The new system also minimizes employee frustration and enhances the level of service, providing customers with quicker resolutions.

More about process optimization

Let’s move forward together

Every organization has its own unique processes that cannot be accommodated by off-the-shelf software solutions. That's why we specialize in developing tailor-made software that perfectly aligns with your business operations. With the power of low-code, we accelerate the development process, enabling your organization to work smarter and more efficiently.

"We don't believe in a one-size-fits-all approach. Working in collaboration with our clients, we develop user-friendly applications that truly make a difference for their organization."

Nick Bazuinmanaging partnerHouse of low-code

The power of Betty Blocks

Betty Blocks is a cloud-based low-code platform that empowers you to quickly and easily build tailor-made applications. By utilizing pre-programmed blocks and templates, development is significantly accelerated. Unlike traditional software development, Betty Blocks is accessible to both programmers and non-programmers, fostering active collaboration. Consequently, the resulting application seamlessly aligns with your business needs.

Discover Betty Blocks