Improved customer experience
Customers gain 24/7 access to relevant information and services without relying on customer service assistance. This eliminates slow processes and boosts customer satisfaction.
What is a self-service customer portal?
A self-service customer portal is a web application that grants customers access to product and service information and enables them to resolve issues independently. The specific functionalities depend on the organization type and the customer processes the portal optimizes. For example, a municipality may deploy a self-service portal for permit applications and passport renewals, while a transportation company could build one to enhance logistics transparency for customers and partners.How can a self-service portal be used?
- Digital onboarding of new customers
- Customer service and technical support
- Information about orders and requests
- Knowledge base and community platform
- Viewing and modifying account details
- Customer satisfaction surveys
- Secure exchange of customer data
What are the benefits of a self-service customer portal?
A self-service customer portal enhances the customer experience and streamlines service processes. Consider these facts and figures when building your business case:
- Three-quarters of customers have a more positive view of brands that offer self-service options.
- 81% of customers attempt to find a solution on their own before contacting customer service.
- Customers expect an immediate response, with 90% desiring quick answers from customer service.
- Self-service transactions cost significantly less than contact via phone, email, or chat.
- 67% of customers prefer self-service over speaking with an employee.
Ready to unlock the potential of low-code for your organization?
Requirements for a self-service portal
- User-friendly
The self-service portal should be easy to use, featuring intuitive design, a search function, and clear language to provide a superior customer experience. - Stable and up-to-date
The customer portal must always be available to avoid customer frustration. Reliability and proper maintenance are crucial. - Mobile-friendly
An effective self-service portal should be optimized for mobile devices, ensuring accessibility even when customers have urgent issues on the go. - Personalized branding
The self-service portal goes beyond functionality and efficiency. It serves as an extension of your brand, incorporating its distinctive look and feel. - Secure and compliant
Security and privacy by design are vital in developing a self-service portal, ensuring customers feel confident about the safety of their data. - Integration
A self-service portal is not a standalone application, but a place where data converges. This requires robust integrations with your other enterprise systems. - Flexibility
To meet changing customer needs, the self-service portal should be flexible. This allows quick adjustments to be made in response to evolving requirements.
Off-the-shelf software versus custom development
When considering a self-service customer portal, you have various options. The main choice lies between off-the-shelf software and custom development. Off-the-shelf software allows you to get started quickly at relatively low costs. However, there are often limited possibilities to customize the application to your unique processes. Sometimes, essential functionality that your employees require may be missing.
At House of low-code, we believe in a different approach. We see many organizations trying to fit their processes into off-the-shelf solutions, losing their unique qualities in the process. We prioritize the business and build custom software perfectly tailored to your needs using future-proof low-code technology.
Are you curious about the possibilities of low-code for your organization?
Why low-code?
Traditional software development involves manual coding using programming languages, which is complex and inflexible. Extensive specifications and planning often lead to mismatches between the self-service portal and customer expectations upon launch. Finding experienced high-code developers can also be challenging and expensive.
Low-code development differs significantly from traditional methods. With a visual interface and pre-built components, low-code platforms enable rapid application development and expansion. Here are the key benefits:
Short time to market
Low-code accelerates customer portal development, reducing project completion time from months to weeks.
Lower costs
Low-code development is cost-effective, requiring less in-depth programming knowledge and resulting in faster delivery.
Better customer experience
Low-code allows for swift adaptation to changing customer needs, leading to an improved customer experience.
Co-creation with the business
Involving business users in the portal's development ensures alignment with customer needs.
Rapid integration
Low-code simplifies and expedites the integration of new applications with existing business systems.
Easy maintenance
Low-code applications built with pre-built components reduce the risk of bugs and streamline maintenance processes.
Why choose House of low-code?
House of Low-Code is a collective of independently operating low-code agencies, each specializing in a specific low-code technology. Our consultants act as independent advisors who assess your digital challenges, determine if low-code is the right solution, and select the appropriate platform. Then, one of our agencies develops the application using an agile approach, ensuring speed and quality for our customers.
Independent advice
We are not bound to one technology and always choose the best solution.
Comprehensive offering
From customer portals to ERP systems: we build virtually all types of business software.
Quality assured
We train our consultants and developers in-house to maintain control over quality.
Unlimited capacity
With over 100 low-code engineers, we can handle the largest projects.
