'Always on' is the standard. Your customer service needs to be available 24/7, enabling your customers to resolve their issues online, using any device. Otherwise, you risk losing them.
Your customers expect personalized service. Your applications need to perfectly align with their needs in terms of functionality and user-friendliness. This makes off-the-shelf software less suitable as it is generic and inflexible. That's why many organizations opt for custom applications. However, traditional software development is costly and time-consuming. Fortunately, there is an alternative: low-code development.
In low-code development, applications are built using visual building blocks and models. This approach offers several key benefits, including:
Your customers demand nothing less than prompt and exceptional service, yet your overwhelmed service department struggles to keep up. Do you want to provide excellent service while achieving efficiency gains? A customer portal is the solution.
Empower your customers with a self-service customer portal. They'll have 24/7 access to information about your products and services, as well as the ability to handle various tasks themselves. Simultaneously, your service department will be relieved as fewer tickets come in. Your employees will have more time for providing genuine service. With low-code, you can quickly develop a customer-centric portal.