Increased productivity
A field service application enhances employee productivity. For example, by providing access to customer data, digitizing administrative tasks, and offering remote support.
What is a field service application?
A field service application optimizes the processes of field service employees, such as technicians performing on-site maintenance. A field service application provides them with the right tools and information through a mobile device. The functionality may vary depending on the application. Some applications provide employees with access to customer data, product information, and inventory, while others improve scheduling and work orders, digitize the quoting and invoicing process, or streamline time tracking.
What is a field service application used for?
- Quoting and invoicing
- Maintenance and inspection
- Digital work orders
- Quality control
- Product and inventory information
- Time tracking
- Remote support
- Digital signature for delivery notes
- Scheduling
- Customer satisfaction surveys
- Reporting
What are the benefits of a field service application?
A field service application increases productivity and improves customer service. Here are some statistics highlighting the importance of field service applications:
- Three-quarters of field service companies using mobile tools have seen an increase in productivity.
- 47% of companies struggle to attract enough qualified technicians and drivers.
- 75% of field technicians believe their work now requires more technical knowledge than before.
- Remote support speeds up technician training by 41%.
- 89% of customers prefer technicians to be scheduled using modern technology.
Ready to unlock the potential of low-code for your organization?
What are the requirements for a field service application?
User-friendly
A field service application should prioritize user experience, making sure that it simplifies your technicians' daily work. It should be easily accessible and intuitive.
Fast and reliable
The purpose of a field service application is process optimization. It should always work without delays, which places demands on the underlying technology.
Functional
It's crucial for the application to align perfectly with your business operations and seamlessly accommodate the addition of new functionalities as needed.
Hardware compatibility
Regardless of whether your employees utilize Android tablets or Windows laptops, the application should seamlessly operate across all devices and operating systems.
Offline capability
Even in areas with limited internet connectivity, such as remote agricultural regions or offshore platforms, it is important that the application retains its core functionality.
Integration
A field service application acts as a hub for various data, including customer information and product details, requiring effective integration with other systems.
Standard software versus custom development
Are you looking to optimize your field service operations through a mobile application? You have several options to consider, with the primary decision being between standard software and a custom-developed application. While standard solutions offer quick implementation and cost savings, they may lack flexibility, fail to align with your specific processes, or lack essential functionalities.
At House of low-code, we don't believe in this approach. We often see organizations opting for standard software when their unique processes require custom solutions. We firmly believe that business should drive technology, not the other way around. Therefore, we build tailor-made field service applications that perfectly align with your business operations, using future-proof technology: low-code.
Are you curious about the possibilities of low-code for your organization?
Why low-code?
Traditional software development involves manually writing code using programming languages, which is a complex and rigid process. It consumes time with extensive specifications and planning. Often, after development, it turns out that the field service application no longer meets the (new) functional requirements, undermining the benefits of custom development. Additionally, hiring experienced programmers can be challenging and further increases costs.
Low-code eliminates these challenges. This development approach involves assembling a field service application using visual building blocks and models. With low-code, you can quickly build a customized application and add new functionalities, often at lower costs. Here are the key benefits of low-code:
Rapid development
Low-code accelerates the development of field service applications. A project can be completed within weeks.
Lower costs
Low-code development is cost-effective. It is faster and requires less expensive programming expertise.
Business co-creation
Your field service employees can participate in developing an application that perfectly aligns with your business needs.
Increased agility
Low-code lets you quickly adapt your application to changing customer requirements and employee preferences.
Easy integration
The strength of low-code lies in the easy integration of your application with other business systems.
Simplified maintenance
A low-code application consists of standardized components, reducing the risk of bugs and simplifying maintenance.
Why House of low-code?
House of low-code is a collective of independently operating low-code agencies, each specializing in a specific low-code technology. Our consultants act as independent advisors, assessing your digital challenges, determining if low-code is the right solution, and selecting the appropriate platform. We then ensure agile development of the application through one of our agencies, guaranteeing speed and quality for our customers.
Independent advice
We are not bound to one technology and always choose the best solution.
Comprehensive offering
From customer portals to ERP systems: we build virtually all types of business software.
Quality assured
We train our consultants and developers in-house to maintain control over quality.
Unlimited capacity
With over 100 low-code engineers, we can handle the largest projects.
